CTA lowers Ventra card fees
T he Chicago Transit Authority apparently listened to criticism of its upcoming MasterCard Worldwide-branded, general-purpose reloadable (GPR), contactless-enabled transit card and eliminated fees on the card. In a study of the changes to the card, banking product comparison site Nerdwallet.com found that the CTA had eliminated withdrawal and live customer service fees.
Succeed the prepaid way
Success in prepaid is not just measured by how much money prepaid card companies make. Another metric that is as important from a global, holistic perspective is that prepaid helps a great deal of people around the world save, manage and spend their money more efficiently.
The 1306A edition of SellingPrepaid E-Magazine begins with a report on how prepaid is intertwined with the explosion in the number of freelance workers globally, and the number of employers that use prepaid to facilitate global payroll.
Next, Justin Lemrow, Director of the Continuous Improvement Practice at Contact Solutions LLC, offers his take on the 10 simple ways prepaid businesses, and others, can improve automated customer service programs. Great customer service involves putting not many, but all, the pieces of the puzzle together to make one complete picture.