Succeed the prepaid way

Success in prepaid is not just measured by how much money prepaid card companies make. Another metric that is as important from a global, holistic perspective is that prepaid helps a great deal of people around the world save, manage and spend their money more efficiently.

The 1306A edition of SellingPrepaid E-Magazine begins with a report on how prepaid is intertwined with the explosion in the number of freelance workers globally, and the number of employers that use prepaid to facilitate global payroll.

Next, Justin Lemrow, Director of the Continuous Improvement Practice at Contact Solutions LLC, offers his take on the 10 simple ways prepaid businesses, and others, can improve automated customer service programs. Great customer service involves putting not many, but all, the pieces of the puzzle together to make one complete picture.

Prepaid improves global payroll

In May 2013, online freelance job placement firm Elance Inc. reported a 52 percent surge over the last year in the number of professionals looking for freelance work globally and a 153 percent increase in the number of freelancers with technical skills available for hire. This massive shift in how people find work, and the resulting change in how businesses connect with them, represents an opportunity for U.S.-based financial service providers to facilitate payments internationally with payroll cards. New York-based international payroll card manager Payoneer Inc. operates Elance's prepaid card program.

10 simple steps to a better IVR

Your customer puzzle is likely missing pieces, and it's those missing pieces that could be the difference between delivering customer service that is only passable and that which is absolutely exceptional. Integral to the success of any customer service program is knowing how to properly mine and utilize customer interaction data.

However, a key part of data collection and interpretation is making sure information from all channels (web chat, email, phone, website, social media, etc.) is captured and utilized. If any channel is ignored, the enterprise misses major pieces of the puzzle that determine customer experience and customer service benchmarks.

Prepaid in brief

A concise, up to the minute update on what is happening in the prepaid world.